Shipping & Delivery Policy

(Effective from February 2016.)

Delivery Timeframe

Generally within the next business day, all orders placed online or through phone call or e-mail would be carefully packed with solid cushioning, ready for shipment from our warehouse in the UK. To ensure the highest service standard, we only employ the most reputable couriers available such as DHL, FedEx or the Royal Mail (International EMS) for your delivery. Depending on your geographical location and your country's custom situation, usual time span for delivery to any country in Asia should be between 3 to 7 business days from the time of ordering. If you still don't receive your product after 10 business days, fell free to contact us.

Shipping Charges & Waiver

When shipping to the EU
We charge a €30 shipping fee for any order of under €500 value. There is no additional shipping charge any order above €500 in value. Shipping charge will be waived for your first time purchase regardless of order amount.

When shipping to the UK
We charge a £10 shipping fee for any order of under £1000 value. There is no additional shipping charge any order above £1000 in value. Shipping charge will be waived for your first time purchase regardless of order amount.

When shipping to Asia and Oceania
We charge a €35 shipping fee for any order of under €500 value. There is no additional shipping charge any order above €500 in value. Shipping charge will be waived for your first time purchase regardless of order amount.

When shipping to other regions
We charge a $50 shipping fee for any order of under $500 value. There is no additional shipping charge any order above $500 in value. Shipping charge will be waived for your first time purchase regardless of order amount.

Packaging

Product Type Packaging Remarks
Normal Regular cardboard mail box cushioned with extra layers of foam to ensure maximum level of protection during international transportation.
Temperature-sensitive Specialized temperature-control technology sealed in a cardboard mail box to provide the maximum level of insulation during international transportation. Through multiple testings, we are confident that this level of insulation can maintain internal temperature up to 15 days without affecting the quality of products sealed inside.

(Effective from February 2016.)

Delivery Timeframe:
Generally within the next business day, all orders placed online or through phone call or e-mail would be carefully packed with solid cushioning, ready for shipment from our warehouse in the UK. To ensure the highest service standard, we only employ the most reputable couriers available such as DHL, FedEx or the Royal Mail (International EMS) for your delivery. Depending on your geographical location and your country’s custom situation, usual time span for delivery to any country in Asia should be between 3 to 7 business days from the time of ordering. If you still don’t receive your product after 10 business days, fell free to contact us.

Shipping Charge & Waiver:

We charge $50 shipping fee for any order of under $500 value. there is no additional shipping charge any order above $500 in value. Shipping charge will be waived for your first time purchase regardless order amount. Shipping condition.

Order Value Shipping Fee Condition
< $500 $50
≥ $500 $0
Any value $0 First time purchase only.
Packaging:
Product Type Packaging Remarks
Normal Regular cardboard mail box cushioned with extra layers of foam to ensure maximum level of protection during international transportation.
Temperature-sensitive Specialized temperature-control technology sealed in a cardboard mail box to provide the maximum level of insulation during international transportation. Through multiple testings, we are confident that this level of insulation can maintain internal temperature up to 15 days without affecting the quality of products sealed inside.