Delivery Policy
DELIVERY TIMEFRAME
Generally within the next business day, all orders placed online or through phone call or e-mail would be carefully packed with solid cushioning, ready for shipment. To ensure the highest service standard, we only employ the most reputable couriers available such as DHL or FedEx for your delivery.
Guaranteed delivery time is within 14 days, but orders typically arrive sooner.
SHIPPING CHARGES & WAIVER
When shipping to the EU
We charge a €50 shipping fee for any order of under €1000 value. There is no additional shipping charge any order above €1000 in value. Shipping charge will be waived for your first time purchase with a minimum spend of €1000.
When shipping to the UK
We charge a £50 shipping fee for any order of under £1000 value. There is no additional shipping charge any order above £1000 in value. Shipping charge will be waived for your first time purchase with a minimum spend of £1000.
When shipping to Asia and Oceania
We charge a €50 shipping fee for any order of under €1000 value. There is no additional shipping charge any order above €1000 in value. Shipping charge will be waived for your first time purchase with a minimum spend of €1000.
When shipping to other regions
We charge a $50 shipping fee for any order of under $1000 value. There is no additional shipping charge any order above $1000 in value. Shipping charge will be waived for your first time purchase with a minimum spend of $1000 USD.
PACKAGING
| Product Type | Packaging | Remarks |
| Normal | Regular cardboard mail box cushioned with extra layers of foam to ensure maximum level of protection during international transportation. | |
| Temperature-sensitive | Our insulated shipping containers feature a configuration that includes up to 10 PCM coolants, a meticulously sealed styrofoam box, and an additional protective external carton box. | We employ specialized insulated shipping containers equipped with dedicated phase change material (PCM) coolants, ensuring precise temperature control for extended periods of up to 10 days. |
MAYLIPS DELIVERY TIMES BY CONTINENT
Find delivery time information for Maylips shipments by continent. Plan your orders and ensure timely receipt of your medical products across different regions. Note that our dispatch time is 24-48 hours, which is separate from the delivery days indicated.
| Location | Avg delivery time (days) |
| North America – US | 3 |
| North America – Non US Countries | 5 |
| Asia | 4 |
| Europe | 3 |
| Oceania | 5 |
| Africa | 9 |