Delivery Policy

DELIVERY TIMEFRAME

Generally within the next business day, all orders placed online or through phone call or e-mail would be carefully packed with solid cushioning, ready for shipment. To ensure the highest service standard, we only employ the most reputable couriers available such as DHL or FedEx for your delivery.

Guaranteed delivery time is within 14 days, but orders typically arrive sooner.

SHIPPING CHARGES & WAIVER

When shipping to the EU

We charge a €50 shipping fee for any order of under €1000 value. There is no additional shipping charge any order above €1000 in value. Shipping charge will be waived for your first time purchase with a minimum spend of €1000.

When shipping to the UK

We charge a £50 shipping fee for any order of under £1000 value. There is no additional shipping charge any order above £1000 in value. Shipping charge will be waived for your first time purchase with a minimum spend of £1000.

When shipping to Asia and Oceania

We charge a €50 shipping fee for any order of under €1000 value. There is no additional shipping charge any order above €1000 in value. Shipping charge will be waived for your first time purchase with a minimum spend of €1000.

When shipping to other regions

We charge a $50 shipping fee for any order of under $1000 value. There is no additional shipping charge any order above $1000 in value. Shipping charge will be waived for your first time purchase with a minimum spend of $1000 USD.

PACKAGING

Product TypePackagingRemarks
NormalRegular cardboard mail box cushioned with extra layers of foam to ensure maximum level of protection during international transportation. 
Temperature-sensitiveOur insulated shipping containers feature a configuration that includes up to 10 PCM coolants, a meticulously sealed styrofoam box, and an additional protective external carton box.We employ specialized insulated shipping containers equipped with dedicated phase change material (PCM) coolants, ensuring precise temperature control for extended periods of up to 10 days.