Frequently Asked Questions
When can I contact customer service?
You can reach our customer service representatives at Maylips on Monday – Friday 9am to 2am EST and Saturday – Sunday 9am to 6pm EST. You may also place your orders at any time on our website Maylips.com which is operational 24/7.
Who is eligible to place orders on Maylips?
Purchasing medical supplies from Maylips is limited to individuals or corporations holding valid licenses to handle these products. We do not, under any circumstance, sell medical supplies to unlicensed entities. Within the USA, a valid medical license is required and for those in the EU, we need your VAT number. If you are uncertain about specific licensing requirements, do not hesitate to reach out to us.
Can I place orders from Maylips if I am based outside of the USA or Europe?
Yes, Maylips accepts orders from various regions worldwide. It is your responsibility, however, to handle importation and comply with your local regulatory authorities and laws.
Do you provide wholesale discounts?
For inquiries about our wholesale discounts, kindly reach out to us through email at [email protected].
What are the shipping costs from Maylips?
Shipping costs are dependent on the destination:
- US & Other regions: $50, free for orders over $1000.
- UK: £30, free for orders over £1000.
- EU: €30, free for orders over €1000.
- Oceania & Asia: €30, free for orders over €1000.
For any queries regarding our shipping policy, kindly get in touch with our customer service team, or check our Shipping & Delivery Policy.
What do I do if I can't log in to my account or need to reset my password?
Should you face any issues logging into your Maylips account or need to reset your password, our customer service representatives are ready to assist via phone or email.
Can someone else place an order on my behalf on Maylips?
A third party, such as a medical secretary, can place orders on your behalf, provided we receive a signed authorization form from the licensed individual or corporation. Contact our customer service team if you need further assistance.
When will my order be delivered?
We typically ship out orders within two business days of processing. If an item is out of stock at the time of your order, we will inform you immediately. Delivery times may vary, but orders usually arrive within seven to ten days. Our customer service team can provide a more accurate estimate when contacted. You will receive a tracking number within 24 hours of shipping.
What are my shipping options?
Shipping methods may vary depending on the region. For more information, kindly contact our customer service team.
How can I be sure the products are genuine?
We guarantee that Maylips only offers authentic, original products delivered in the manufacturer’s original, unopened packaging. Please check the packaging upon delivery.
How are my orders packaged for shipping?
Non-temperature sensitive products are shipped in appropriately sized, padded cardboard boxes. Heat-sensitive items are shipped in thermally controlled packages with reinforced cushioning and ice packs to maintain their safety for up to ten days in transit.
What if a product I want is not listed on your website?
Please contact our customer service team. We will check the product’s availability for you.
What if I find a cheaper price elsewhere?
We strive to offer the best prices on medical injectables and supplies at Maylips. If you find a lower price, please inform us with proof and we’ll do our best to match or beat it, provided the terms are similar.
What is your return policy?
We do not accept returns at Maylips. All sales are final and cancellations can only be made within one hour of order placement.
When do your products expire?
All our products are sourced directly from original manufacturers and have an expiration date of at least one year from the date of purchase.
What should I do if I receive a damaged product?
If any product arrives damaged, please photograph the condition and notify our customer service team as soon as possible. We will offer the most suitable resolution, be it a credit, refund, or return. Please report any defects or issues within 6 months from the date of purchase to qualify for a replacement or refund.
What currency is used for orders?
All our products are priced in US dollars. If you are an international customer paying with a local credit card, your card company may convert the order to local currency based on the exchange rate at the time. Our site’s currency drop-down menu is for convenience only; your card provider might charge a slightly different amount based on their real-time exchange rate.